UJET Wins 2022 Global Best of Enterprise Connect Award; Winners announced in four other categories

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Business Login, the leading conference and expo for enterprise communications and collaboration, today announced that UJET has been awarded the 2022 Overall Best of Enterprise Connect award for CX Intercloud, a new product that advances application redundancy for the UJET’s contact center platform running on multiple public clouds. Enterprise Connect also announced the winners of its four award categories: Best Customer Experience Innovation; Most innovative use of AI; Best innovation for virtual meetings; and Best Innovation for Meeting Rooms.

The other finalists for the Overall Best in Enterprise Connect award are:

  • Amazon Web Services: Automated Chatbot Designer, a recently launched feature of Amazon Lex that helps customers design chatbots using existing chat transcripts in hours rather than weeks.
  • Five9: Agent Assistant (version 2.0).
  • IntelePeer: Atmosphere Marketplace, an intuitive multi-app solution bundled with no-code and low-code apps, equipped with step-by-step plug-and-play setup.
  • Center Ring: Meeting summaries (phase two version).
  • Zoom: Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of all sizes.

The category award winners and runners-up are:

Best Innovation in Customer Experience

Winners (tie at four):

  • 8×8: 8×8 agent workspace.
  • IntelePeer: Atmosphere Marketplace, an intuitive multi-app solution bundled with no-code and low-code apps, equipped with step-by-step plug-and-play setup.
  • Travel: Journey Elevate Orchestration Engine
  • Live Vox: SpeechIQ with Quality Management, seamlessly integrating multi-channel interaction analysis with robust quality management tools.

Most innovative use of AI

Winner:

  • Viruses: VSM Everywhere, a cloud-based dashboard service that captures and analyzes critical performance and technical data in unmanaged work-from-home (WFH) environments.

Finalist

  • Threesome: ThrioRedact, a new AI-based data loss prevention capability to help reduce the risk of personally identifiable information falling into the wrong hands.

Best innovation for virtual meetings

Winners (tie)

  • Verizon BlueJeans: BlueJeans Studio, which brings professional-grade production tools to BlueJeans events, giving organizations and creators the ability to easily produce TV-quality live streams.
  • Vonage: For a product to be announced next month.

Best innovation for meeting rooms

Winner:

Finalist

  • Zoom: Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of all sizes.

“The winners and finalists of the Best of Enterprise Connect award all demonstrate the high and dynamic pace of innovation in enterprise communication and collaboration technologies,” said Eric Krapf, CEO of Enterprise Connect and co-chairman of the program. “We congratulate all of the winners and runners-up for delivering on the promise of communication/collaboration technology at a time when businesses must continually improve the experience of their customers and employees.”

The winners were announced during an awards show at Enterprise Connect 2022 on Tuesday, March 22. Enterprise Connect 2022 takes place March 21-24 at Gaylord Palms in Orlando. For more information and to register for the virtual portion of the event, visit www.enterpriseconnect.com/orlando.

Stay connected with Enterprise Connect on Twitter, LinkedIn, Youtube, Facebook and instagram.

For more information on exhibition or sponsorship opportunities, contact Natalie Bustamante at [email protected]

Enterprise Connect is is committed to ensuring the safety of participants, exhibitors and partners. Business Login will adopt parent company Informa’s AllSecure Plan for the event. AllSecure is Informa’s approach to ensuring the highest standards of safety, hygiene, cleanliness and operational efficiency for all exhibitors, attendees, speakers and press. Learn more about Enterprise Connect health and safety regime here.

About Enterprise Connect

For more than 30 years, Enterprise Connect has been North America’s leading enterprise communications and collaboration conference and exhibition. Enterprise Connect brings together enterprise IT decision makers with industry vendors, analysts and consultants to focus on core business communications issues. Enterprise Connect owns and produces No Jitter, (nojitter.com), providing daily blogs and analysis of corporate communications, and it also serves the community with a weekly email newsletter, research surveys and a series of webinars. For more information, visit enterpriseconnect.com/orlando. Enterprise Connect is brought to you by Information technology.

About Informa Tech

Informa Tech is a market-leading provider of integrated research, media, education and events for the global technology community. We are an international company with more than 600 employees, operating in more than 20 markets. Our goal is to inspire the tech community to design, build and manage a better digital world through research, media, training and event brands that inform, educate and connect. More than 7,000 professionals subscribe to our research, 225,000 delegates attend our events and more than 18,000 students participate in our education programs each year, and nearly 4 million people visit our digital communities each month. Learn more about InformaTech.

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