7 Top-Rated Zendesk Training Courses and Videos for Beginners


The editors of Solutions Review have compiled a list highlighting some of the best Zendesk training courses, videos, and demos to help you get started with its features.

SR Find 100x100Zendesk is one of the leading platforms for sales, marketing, and customer service teams. With its sales automation software, pipeline visualization, lead management, mobile access, and reporting capabilities, Zendesk offers its customers a flexible CRM and Service platform which can be configured to meet the needs of various industries around the world. However, like any software, there can be a learning curve for marketers and service reps new to the Zendesk platform.

With that in mind, our editors have compiled this list to highlight some of the best Zendesk training courses, demos, and tutorials on sites like Udemy and YouTube. These videos are from industry experts and can help viewers learn more about HubSpot’s features and benefits.

The best Zendesk courses on Udemy

Course title: Training for Zendesk administrators

OUR OPINION : If you want to preemptively equip yourself with the skills you need to be a Zendesk administrator, this training will get you started on the right foot.

The description: In this course’s nearly four hours of video lessons, active and aspiring Zendesk administrators will learn how to set up the Zendesk platform, set up business rules, create workflows, and more. The course covers Zendesk’s Support Professional edition, its Email and Web Widget channels, and the various processes involved in business rules and reporting.


Course title: Zendesk training courses for customer service agents

OUR OPINION : This best-selling course will teach you how to resolve tickets with Zendesk’s ticketing system and ensure you have the expertise you need to increase your efficiency.

The description: Customer service agents who sign up for this compact two-hour training can expect to learn the basics of Zendesk’s customer support tools, how to update and resolve tickets, customize the dashboard, and more. Along with the video lectures, which use a testing environment to help learners along, the course includes several downloadable resources and quizzes to help them practice their new skills.


The best Zendesk training videos and demos to watch on YouTube

Introduction to Zendesk Chat (for beginners)

Channel: Astral Web Inc.

The description: In this twenty-minute demo, the team at Astral Web Inc. gives viewers an overview of the Zendesk Chat team plan. Topics and tools covered include Zendesk Live Chat settings, opening tickets in Zendesk Support, analytics, examples of how live chat works, and settings for managing messages, agents, end users, services , triggers, routing, etc.

Zendesk Tutorial: Customer Service Software and Sales CRM

Channel: Instant messaging and SEO tools

The description: Learning new software can be difficult, no matter how intuitive (or not) its interface is. This forty minute training video can make that learning easier as viewers will learn about Zendesk’s pricing plan, account setup, email submissions, customer settings, adding agents, setting up customer schedules , admin settings, business rules, automations, website widgets. , ticket management, email, support features, and more.

How to use Zendesk – Tutorial for beginners

Channel: Scott D. Clary – Success Story Podcast

The description: If you want a more in-depth exploration of the Zendesk platform, Scott D. Clary’s nearly ninety minute video can help. The popular video will introduce viewers to the basics of the Zendesk software solution, including its pricing plans, account setup, messaging tools, ticket settings, admin channels, business rules, managing the ticket display, live chat channels, external application, management, website widgets. , and more.

Introducing Zendesk to the Agent Workspace

Channel: Zen office

The description: Learn about Zendesk’s Agent Workspace solution offering with this twenty-minute video from the company itself. Viewers will experience a live demo of Zendesk Agent Workspace, which allows agents to work across multiple channels in a single ticket interface, making it easier for them to connect with customers on their preferred channel. This is the first video in a series, so if you want more, you can find additional walkthroughs on the Zendesk website.

Introducing Zendesk to Explore & Analytics

Channel: Zen office

The description: Like any CRM or customer service solution, Zendesk’s analytics capabilities are an essential tool for users in all industries and departments. In this official introduction from Zendesk, viewers will see how Zendesk’s Explore and Analytics tools work in a compact fifteen-minute demo. This is the first video in a series, so if you want more, you can find additional walkthroughs on the Zendesk website.

Learn more about the Zendesk platform here

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